USA Shipping Policies

 

We ship to all 50 states; P.O. Boxes; and U.S. territories. Orders are shipped by UPS (except P.O. Boxes which are shipped by USPS).  Your shipping charge or service may vary depending on the weight of your package.  For a price estimate and tracking please visit www.ups.com.

 

Shipping within the Contiguous United States

Method & Charge

 Placed

Delivery

Standard - Based on dimensional weight

Before 1:00 p.m. PST

1-5 Business Days  

3 Day Select – Additional $12.50

Before 1:00 p.m. PST

3 Business Days

Second Day - Additonal $20

Before 1:00 p.m. PST

2 Business Days 

Express Next Day - Additional $45

Before 1:00 p.m. PST

1 Business Day

Saturday Delivery - Additional $15

On Friday before 1:00 p.m. PST/ Must be placed with Express Next Day Shipping 

1 Business Day/ Saturday

“Business Day” excludes weekends and public holidays.

Please note: The above shipping details are for the contiguous United States only and do not apply to Alaska, Hawaii or International shipping. For international shipping, please click here.

  

Standard Shipping

Delivery in 1-5 business days after placing your order.  We will send you a confirmation email once your order has been shipped.  Please allow 24 hours for your tracking information to update.  You can track your package at .

 

 3 Day Select

Orders must be placed before 1:00 p.m. PST to go out the same day.  Orders placed after 1:00 p.m. PST will be processed the following business day.  Orders placed after 1:00 p.m. on a Friday or on the weekend will be processed on Monday.  Delivers by 7:00 p.m. the third business day after placing your order.  Additional $12.50.

 

2nd-Day Shipping 

Orders must be placed before 1:00 p.m. PST to go out the same day.  Orders placed after 1:00 p.m. PST will be processed the following business day.  Orders placed after 1:00 p.m. on a Friday or on the weekend will be processed on Monday. Delivers by 7:00 p.m. the second business day after placing your order.  Additional $20.

 

Express Next-Day Shipping

Orders must be placed before 1:00 p.m. PST to go out the same day.  Orders placed after 1:00 p.m. PST will be processed the following business day.  Orders placed after 1:00 p.m. on a Friday or on the weekend will be processed on Monday. Delivers by 7:00 p.m. the next business day after placing your order.  Additional $45.

 

Saturday Shipping

Orders must be placed before 1:00 p.m. PST to go out the same day.  Orders placed after 1:00 p.m. PST will be processed the following business day.  Orders placed after 1:00 p.m. on a Friday or on the weekend will be processed on Monday. Available if ordered on a Friday in combination with Express Next-Day Shipping. Delivers by Saturday, 2:00 p.m.  Additional $16.

 

P.O. Box

Post Office Box (P.O. Box) addresses will be shipped with USPS.

 

Holiday Schedule

Our warehouse and carriers do not ship packages nor deliver them on the following holidays:

  • New Year's Day
  • Martin Luther King's Birthday
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving Day
  • Christmas Day

 

International Shipping Policies

 

Shipping charges and available service will vary based on package weight and country of destination. Please note that international shipping rates apply to all locations outside the 48 contiguous United States, including Hawaii, Alaska, and Puerto Rico.

 

Economy (First Class) International Shipping

Delivery time varies by destination but generally delivery occurs in 2-4 weeks after placing your order. Packages will be shipped via USPS First Class International. Tracking Information is not available. 

 

Standard (Priority) Shipping

Delivery in 6-10 business days after placing your order. Packages will be shipped via USPS Priority. Please use the following link to track your package; https://www.usps.com/.

 

Express (Priority Express) Shipping

Delivery in 3-5 business days after placing your order. Packages shipped by USPS Priority Express. Please use the following link to track your package; https://www.usps.com/.

 

PO Boxes

Orders to international P.O. Boxes will be shipped with USPS and then delivered by your local post office or other carrier.  Tracking information is not available. Delivery can take up to 2-4 weeks.

 

Customs and Duties 

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  DNA ARMY cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.

 

Canadian Customers

GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin. Goods that are entirely made in the USA will be duty free, but still subject to GST/PST. You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada) 1-800-461-99991-800-461-9999.  If you are outside of Canada, please call 1-204-983-35001-204-983-3500 or 1-506-636-50641-506-636-5064.

 

Exchange Rates

All prices shown onDNAarmy.com are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and DNAarmy.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee. 

 

Holiday Schedule

Our warehouse and carriers do not ship packages nor deliver them on the following holidays:

  • New Year's Day
  • Martin Luther King's Birthday
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving Day
  • Christmas Day
  • DNA Genetics
  • Reserva Privada
  • DNA AMS

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